Question 1

Are therapy sessions online or in-person?

Accepted Answer

I offer online therapy via phone or video sessions through the Jane app, a secure and confidential telehealth platform. Jane meets Ontario's PHIPA privacy requirements, helping ensure your sessions are protected. Online therapy is easy to access and allows you to receive support from the comfort of your home.

I do not offer in-person sessions at this time.

Question 2

Are your services covered by insurance or OHIP?

Accepted Answer

OHIP does not cover psychotherapy services.

Psychotherapy provided by a Registered Psychotherapist (Qualifying) is covered by many insurance plans or extended health benefit plans.

Please verify with your provider before starting therapy as coverage varies.

Some questions you may want to ask your provider include:
 • Do I have coverage for services provided by a Registered Psychotherapist (Qualifying)?​
 • Do I need a doctor's referral?
 • What percentage of the fee does my plan cover?
 • Is there a maximum dollar amount or number of sessions per year that I am covered for?
 • How do I get reimbursed?

I am unable to confirm your insurance coverage for you.

Please note that I do not directly bill your insurance company. An invoice will be provided upon payment that you can then submit to your insurer for reimbursement.

The Canadian Revenue Agency (CRA) recognizes the cost of non-reimbursed psychotherapy services for tax credits.​

Question 3

What forms of payment do you accept?

Accepted Answer

I accept e-Transfer and Credit Cards (i.e., Visa and Mastercard).

Question 4

Why should I choose to go to therapy?

Accepted Answer

People choose therapy for many reasons, such as navigating mental health challenges like anxiety or depression. Regardless of your reason, therapy aims to enhance your well-being and quality of life.

It is important to note that your life circumstances do not need to be dire in order for you to come to therapy and experience positive effects. In fact, starting therapy before challenges become overwhelming can be a proactive step toward maintaining well-being.

Everyone can benefit from having a safe space to share their experiences. Even those who deem themselves happy and successful encounter periods of stress and difficulty. During such times, therapy can be a valuable resource.

Overall, when you choose to engage in therapy, you are making a commitment to self. You are acknowledging that you could benefit from support, something we all need.

Question 5

What can I expect in the first therapy session?

Accepted Answer

I will introduce myself and welcome you!

Together we will review the consent form and you will have an opportunity to ask any questions you have.

I will then ask you questions to get a well-rounded understanding of you, your concerns, and your goals for therapy.

Question 6

Is what I share with the therapist confidential?

Accepted Answer

Yes, everything discussed in the session is confidential, meaning that our conversations will not be shared without your written consent. This practice follows the privacy guidelines outlined by the most recent Personal Health Information Protection Act (PHIPA) as well as the Code of Ethics and Standards of Practice of the CRPO.

It should be noted, however, that there are some exceptions to this. There are specific circumstances in which regulated health professionals are obligated to breach confidentiality such as instances of child abuse or clear and imminent risk to the client or others. These limitations will be discussed during your first session when reviewing the consent form.

Your therapist keeps records of your sessions securely stored on the Jane app. These records can only be released with your written consent or if required by a court subpoena.

Question 7

Is the therapist going to fix my problems?

Accepted Answer

Sometimes people come to therapy assuming the therapist will fix their problems, but that’s not how therapy works.

Instead, the therapist serves as a supportive guide and witness, helping you uncover your capacity for change and growth.

Therapy is a collaborative process where the focus is on empowering you to gain insight, develop new skills, and make choices that align with your goals. Ultimately, the work you do in therapy can lead to lasting and meaningful change.

Question 8

How long does therapy last?

Accepted Answer

The length of therapy varies depending on your unique needs, preferences, and goals. Therapy can be short-term, focusing on specific challenges, or long-term, providing ongoing support and exploration.

The number and frequency of sessions differ for each person and are often difficult to predict at the start. Clients are encouraged to begin with at least six sessions, after which your progress can be assessed and together with the therapist you can decide whether to continue or conclude services - something you can choose to do at any time.

Question 9

What is your cancellation policy?

Accepted Answer

Life happens—I understand. Cancellations made 48 hours in advance of the scheduled session will not be charged. However, a late cancellation or missed session leaves a hole in my schedule that could have been filled by another client. As such, cancellations within 48 hours of the scheduled session or missed appointments will incur the full session fee. Extenuating circumstances may be taken into consideration.

Question 10

What is a Registered Psychotherapist (Qualifying) and how does this role differ from that of a Registered Psychotherapist, Psychologist, or Psychiatrist?

Accepted Answer

Registered Psychotherapists (Qualifying): Regulated by the College of Registered Psychotherapists of Ontario (CRPO). Registered psychotherapists (Qualifying) are in the process of meeting the full requirements for RP status. They have completed their education (typically master's level) and are authorized to provide psychotherapy while under supervision of an RP (for quality assurance purposes).

Registered Psychotherapists (RPs): Regulated by the College of Registered Psychotherapists of Ontario (CRPO). Their role typically requires one to complete a master's-level education in counselling, psychotherapy, or a related field. They have also completed the required supervision hours and passed an exam. RPs cannot diagnose mental health disorders or prescribe medication. They can provide informal assessments to inform treatment planning.

Psychologists: Regulated by the College of Psychologists of Ontario and provide assessment, diagnosis, and treatment of mental health disorders. They often focus on psychological testing, assessment and diagnosis, as well as research. They are also trained to provide therapy using evidence-based approaches. This role requires a doctoral degree (Ph.D. or Psy.D.) in psychology, followed by supervised practice and licensing exams. Psychologists cannot prescribe medication.

Psychiatrists: Regulated by the College of Physicians and Surgeons of Ontario. They are medical doctors with specialized training in mental health. This role requires a medical degree, residency in psychiatry, and licensing by the Royal College of Physicians and Surgeons of Canada. Psychiatrists provide diagnoses and treatment for mental health disorders. They also prescribe medication and manage complex conditions. In Ontario, psychiatrists tend to focus on medication management and refer patients to a different mental health professional for psychotherapy such as an RP.

Question 11

Do you follow a code of ethics?

Accepted Answer

I follow the code of ethics outlined by my regulatory college.

For more detailed information please see the College of Registered Psychotherapists (CRPO) website: https://www.crpo.ca/code-of-ethics/(https://www.crpo.ca/code-of-ethics/)

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